MoveCorp

First of all, I just wanted to personally commend you, Kate and all the members involved for your absolutely fantastic teamwork, professionalism and responsiveness!
From the very beginning, while I was quoting numerous moving companies, you were by far the quickest to provide me with a realistic estimate, which turned out to be an unbeatable price in comparison with your competitors.
As for the delivery on the 1st of November In Bristol, it went impeccably well, what is more with a very friendly crew. I am very pleased to report no damage whatsoever to my belongings nor any missing item, so thankfully no insurance claims will have to be filed. Most notably, the brand new bike I bought just before the removal arrived in pristine condition! Great job!

Service cost: £800

We were initially very disappointed following the delivery of our belongings to our house in Greece, and I wrote to Movecorp to complain.
There were a number of reasons for our disappointment, including damaged and soiling to furniture that had been in previously very good condition, delays in transit, misinformation as to the reasons and the timescales of those delays, and mal-loading of the original container leading to extra unnecessary charges for moving the “overflow” of our goods. (amongst others)
I am so very grateful that Mr James Mallett, the sales director of the company, was able to take time out his busy executive schedule to telephone me and put me right on these matters.
I now know that all of the matters raised were not the responsibility of Movecorp, but were indeed all MY fault.
Mr Mallett explained that as I had no experience of an international move any previous learning from an in domestic move was void and that I should have taken proper precautions with my furniture and goods by wrapping them to protect them from poor handling and dirty environments. He even went on to say, and I will quote his exact words, as they are such wise pearls of wisdom “We use filthy containers all the time, as they go round and round the world getting dirty”. How incredibly foolish of me to have considered that, as this was an international move, Movecorp was not bound by the same “duty of care” that I had received during previous domestic moves.
Mr Mallett was also took great pains to explain that he and he and his staff were professional people, and that as far as estimating the cubic capacity of my own goods I was a “complete amateur”. So it was clearly my fault again that my goods did not all fit into the one container. Clearly my suggestions to re-pack metal storage cupboards with items once they had been placed on board were ignored due to my complete lack of professionalism in the matter. And it was again entirely my fault that furniture items which we had previously told the packers could be left till last and only loaded if there was space , were allowed (by us) to be loaded early in the day, thus taking up valuable space that I, obviously so wrongly, thought could have been used for more pressing items. Clearly we were mistaken in our assumption that the professional packers had cast their experienced eyes over our goods and chattels and estimated that they would all fit into the container.
Mr Mallett did not comment on my concerns about having been fed wrong information about the transit of the container, even though I assured him I had proof that somewhere down the line we had received information that was untrue!
At this stage I was beginning to understand how wrong I had been over the whole matter, but I could not yet bring myself reconcile how I could still feel so bad about the whole episode, so I attempted to play my final trump card in the hope that this one would not be a boomerang like all the others. I had seen on the Movecorp website the proud boast that “they hope that everyone receives an excellent service” (it was one of the reasons I chose the company in the first place) and when I attempted to raise this with Mr Mallett he said (and again I quote the exact words spoken, as I was taking notes at the time because I did not want to miss out on any of the erudite, caring and customer friendly reposts) “That I had not paid for the excellent service” Oh silly me, wrong again.
As a final note Mr Mallett declined my request for him to put his points to me in writing, I cannot understand why he should do this, as everything that he said stirred my heart, and he was clearly very proud of the work that had been carried out, and the considerable amount of my hard earned cash he had liberated in the process. He did however take some considerable time to point out to me that the company has a full list of terms and conditions including a section on “bad mouthing the company on social media” (again the exact words used) he also used the words “slander and libel”
However I have absolutely nothing to fear as every word I have written here is truth!
However with my track record for getting things wrong so far..
PS. Removal was to Greece, but drop down menu does not include this location.

Service cost: £7500

Movecorp of Walsall you may have read created confusion, loss and damage for me and my goods coming from Italy.
They would accept no responsibility and denied just about everything.
We sued them and the statements provided by the company were somewhat evasive, they mentioned various records, work, collection and delivery sheets and photographs. Strangely, none of their sworn statements could be backed by evidence.
Movecorp attempted to frighten me by claiming that the defence of my claim would cost £25,000, which I would have to pay if the case went against me.
In the end the court ruled in my favour as the whole defence was based on falsehoods and wishful thinking. They were ordered to pay my claim and my costs.
Legal fees alone, their £25,000 and my £7,000, must have hurt, £32,000 in all plus my award.
Do not use this company.

Service cost: £3000

The most shocking customer service I have ever received. I had paid £888 for a partial shipment from UK-Brittany, France. We were not told what day it would be delivered despite us making it very clear we needed a few days notice as we are not based in France and needed to arrange someone to be at the house. A couple HOURS before the delivery we were called by the driver to say he was almost there. We complained to movecorp and dealt with James Mallett who I can only describe as rude and aggressive. He told me that they don't record their phone calls so it was no use trying to escalate the matter further and to quote him "if you give us a bad review we won't pay you a penny of compensation". They take no responsibility for the poor service they offer and we will most certainly not use them again. Please use another company and don't go near movecorp.

Service cost: £888

I had several boxes moved from Lancashire to the Province of Mantova in Italy.The payment & pick up went ok.The problems were @ the Italian end,where inexplicably the Italian company who were doing the final delivery changed the post code on the address to a post code for the City of Mantova & then said they couldn't find they address they had put on the boxes.Following a phone call from my Son, who was the recipient,they changed the address on one box & delivered it.Following several E-Mails to movecorp we finally got the rest of the boxes correctly re-addressed.The remaining boxes were then delivered over a two week period in three seperate deliveries although the final two boxes were @ one point lost.We were basically asked by Movecorp to prove that we didn't have the two outstanding boxes because the tracking system showed them to have already been delivered.This subsequently turned out to be erroneous,because the boxes were found & delivered about a week after they first claimed they had delivered them.They were extremely badly damged,although the contents were ok as they were not delicate items.Movecorp only acted as a post box,they had subcontracted the delivery to DPD,who in turn had subcontracted to an Italian company,BRT.Movecorp basically passed on information requests from DPD,requesting information on box sizes,contents,value of goods,even though some of the information was already in their possession.To get our final delivery we had to identify by box code consignment the two missing boxes for movecorp,they seem to have no idea which ones were missing.Overall a very poor experience & I certainly would not use Movecorp again.

Service cost: £372

I moved Uk ,(Bedford) by the end of June to leave in Thailand.(no option to fill the right destination on the questionnaire)My belonging were pick up by middle of June and I'm still waiting for them. cutting long story in short, after 6 weeks being in Thailand myself I was promised that it would be arriving by the 19th of August In the port at Bangkok. 2 weeks later,not having any phone call or updates I've decided to investigated with my team to find out that the goods never left Uk!! After me chasing for some updates this afternoon, I received an explanation like my "belongings did not fit at the time" "there due to be loading by the end of this week" "will give you a firm delivery date".. I'm very very disappointed about this full experience and I hope that my goods are safe and in good conditions,I'm glad I've insured my goods. I never complaint about anything but this is just too much,and if I would be the person in charge I would like to know about it in order to improve certain area and avoid this to happen to others. Caroline Trichet.

Service cost: £350

Relocating from England to France.
My husband and I would like to say a very big thank you to all the people who own and work at Movecorp International in Aldridge. It was an absolute pleasure dealing with you all and the carrying out of the move at both ends was outstanding. Your employees did an excellent job from start to finish and we are so pleased we chose your company to undertake our relocation. We must say, and it is very rare now, how nice it was to receive such excellent customer service and we wish you every success for the future.

Service cost: £2175

Poor service - quick delivery but all boxes arrived damaged. Hard to get hold of, they'll call you 5 times a day to get you to pay and once the payment has gone through it'll be impossible for you to talk to anyone. I wasn't given a delivery date even though I chased it up many a time with the sales manager. It just so happened I was at home when the drivers turned up. Issues all the way through including the emailing of labels like someone else mentioned. Would not recommed to anyone.

Service cost: £470

We have just moved from Aberdeen to Coventry and used Movecorp on the advice of a work colleague and friend who used them for the same move. When I contacted them I mentioned the move they had done and told them that both pick up and drop off properties were the same as we had rented the same properties in Aberdeen and bought the same new properties in Coventry. This made the quote easy for them and it matched my friends so I was happy as well. On the day of the move two vans and four guys arrived bright and early and by 8.00 on the night they had finished and we were sitting down having a coffee. Great job safely carried out and much recommended.

Service cost: £850

Very attentive from the start of original quote, which escalated and needed extra insurance, which turned out not worth the effort.

The tile crates were damaged and hence tiles broken. They say not their fault!
The crates were only movable by forklift .. so they had to have been mis-handled at some stage.
The external packaging was removed and items left out in rain.

Changed pick up location and ended up having to deliver ourseleves to their warehouse.
Changed delivery dates even though I had given them a weeks window, then gave me 24 hrs notice for a different date and I had to get over to France to accept delivery!

Delay in delivery in France, driver couldn't find address (its on Google even!)
Not our fault is their reply.
Will persue futher but DO NOT recommend this company at all.

Service cost: £692

Well, my husband and I were dreading the move to France but have to say, it was all unnecessary worry.

Our move was stress free from start to finish. We received outstanding customer service & great value for money in comparison to other leading companies who quoted us!

Our move co-ordinator, James Mallett was helpful from start to finish of our move and understood all of our needs.

On the removal day, the Movecorp Crew that collected were extremely helpful and patient, especially with me, as I was to say the least very anxious and stressed about the whole move.

We used the Groupage Service which James recommended and our goods got to us within 10 days which tied in perfectly with our plans.

I would without hesitation recommend Movecorp to all family and friends and would definately use them again should it be necessary.

Service cost: £1875

I would just like to post this message about how my house removal from Birmingham was dealt with very professionally.

It started off with me deciding to visit the website and enter my details online, after I had been let down by another national moving company (I wont mention the name).

I received a response within 20 minutes of submitting my enquiry - incredible! The lady who called me was very polite, and super efficient. I was booked in and ready to move, all within a few hours.

When it came to the removal day, the removal men Ben and Mark, arrived on time looked very presentable and once again, very polite. Everything was efficiently packed into the large van and unloaded to my house without any damages or delays.

Service cost: £1200

My partner and I recently relocated to Switzerland for his work and after reading recent feedback, I was a bit dubious using these guys for my removal overseas. From my initial quote through to the goods being delivered, I found the service provided absolutely fine.
James Mallett and Elisa Maneffa who were the Sales Co-ordinator’s I liaised with were great and the guys got all of our stuff to us on time and in the condition, it left the UK in.
All in all, stress-free move and would use again should it be necessary at some point.

Service cost: £2750

As with anything I am paying for a service for, I checked out a number of removal companies sites and sought quotations before deciding who I was going to move with. I went for the middle(ish) quotation with Movecorp for my move. I self-packed, as being extremely organised (some would say borderline OCD!!) I wanted to ensure everything was packed for easy unpacking the other end when it arrived in Cardiff. The removal guys were extremely helpful, careful with all of my items and did instill faith in me when handling my delicate items. Goods arrived as scheduled on my delivery date. Move went smoothly, luckily had no items lost or broken and was a good price for the high quality service I received. I would recommend to my friends and family. I would particularly like to thank my co-ordinator Lauren who organised and booked in my move.

Service cost: £500

Would like to say a massive "thanks", from start to finish the whole move experience was brilliant. Initially we contacted movecorp for a quotation, we were not only pleased with the quote, but the customer service was second to none. On the day of the move, the crew turned up on time, smart and extremely polite and friendly.  I have some mirrored glass furniture, which I was concerned would be damaged, straight away, this was wrapped in a highly professional manner, very impressive! the crew worked really hard to get the job finished on time.  The same happened on delivery, all went smoothly, with the crew earning top marks again.  Well done Movecorp! Amazing service from start to finish. I would definately recommend to anyone looking for a removal company.

Service cost: £350

If ever a company deserved praise this is the company. We first contacted Movecorp on Friday the 3rd of February 2012 to obtain a quote for our upcoming move to Spain. The volume, price, pick up and delivery date were agreed with James the sales director and a date was also agreed for the dropping off of packing boxes and accessories. If only the Spanish government, legal system and builders worked as efficiently!!
Fast forward 542 days and at long last we are settled, we hope, in our new apartment and looking forward to enjoying our retirement. Yes 542 days of problems with builders not working to plan or timescales, the government going round and round in circles and never seeming to be able to sort any problem or answer any question, the Association of Registrars who feel that doing a google translation from Spanish to English is sufficient. Trying to get answers about the land that the new development had been built on was like guessing what was in your lucky bag 50 years ago. Surely if land has been grabbed back by the government, and the owner has to pay for that privilege, surely the government or builder have some records confirming this will never happen again? Lastly the legal system that is so complicated and slow that except for the fact that is concerns you would be classed as Keystone coppish. And where were Movecorp throughout all of these 542 days? Patiently waiting, advising, rearranging and securely storing our belongings on site.
I stand to be corrected but I have worked it out that we arranged nine different delivery dates before the tenth was actually confirmed and carried out. No complaints from Movecorp, no additional charges for delays, no increase in the agreed cost, no charge for the part repacking that was cancelled 48 hours before the seventh moving date confirmation. Whilst I can see the point that some customers make about date changes, cancellations or increases on this website, I do feel that you have to consider that some things are just out of your control and you have to try and work it out the best you can. Movecorp were absolutely superb in my opinion and when you consider that they are carrying out 600 plus moves per month, I feel obliged to write this review to highlight just how good they are and compliment them on how few negative reviews they get considering how many customers expectations they exceed which is shown in the majority of positive comments on different sites.

Service cost: £1950

My wife and I have moved house several times during our time together and we both know the process can be very stressful and heart breaking sometimes when things go wrong. With our recent move from Shenstone to Cornwall we decided to use a local firm called Movecorp and found them to be very competitive pricewise and by assigning me a personal move coordinator found it was very easy to get answers to our questions and updates. The communication, before, during and after the move were excellent along with the care taken when packing and unpacking our belongings. We have recommended them to family and friends and believe they already have repeat business from our recommendation. Excellent service thank you.

Service cost: £370

My wife and I recently sold our home of 40 years to move closer to our daughter and grandchild in France and found out how little we knew about the ins and outs of moving abroad . I called several firms in the Midlands to ask their advice and get estimates and in the end we instructed Movecorp mainly due to the helpfulness and knowledge of their estimator who came to our house. The quote was very competitive, any queries answered plainly and we went for the packing service for the little extra that it cost. On the scheduled day everything seemed to go very smoothly, the lads who loaded our furniture and fittings were chatty, polite and efficient.  There was no damage or any breakages to call about and make insurance claims, a tribute to the excellent packing skills of the team. We would recommend this company without hesitation  and would like to thank them once again for a excellent job carried out quickly and professionally.

Service cost: £1400

If you want to have your goods internationally shipped and need confirmed prices and delivery schedules - DO NOT TOUCH THIS COMPANY UNDER ANY CIRCUMSTANCES !! I asked for and received a reasonable quote for shipment of parcels from the UK to Ibiza. Collection was duly arranged although there was a hiccup with emailing labels and a consignment note - blamed by their staff on 'system errrors '(!) . Following collection I had to email to chase confirmation of delivery which was then confirmed for 20 May. 20 May came and went - no delivery although I was emailed to ask me to pay more money !! -chased them again to be told delivery 21/05/2014. 21/05/2014 came and went - no delivery. Asked to speak to MD - was connected to Sales Director - very arrogant individual who refused to pass on a mesage to MD or to ask him to call me. He just kept saying my goods could not be delivered that day but would not tell me why not. I finally tracked MD down via Facebook - full of his own self importance and good works - he was apparently 'not in the office' even though another staff member advised me he was on the telephone !  My parcels arrived in Ibiza 19/05/2014 and were marked as ready for delivery - one problem - they had not been given full delivery address by the UK Office ! Ibiza is only a small island and you can drive from one side to the other in an hour - if they had bothered to let me know I would have collected the parcels myself. I have yet to receive a true explanation for why my goods could not be delivered 20/05/2014 or 21/05/2014. Guess what - they tried to deliver 22/05/2014 when they knew full well we were no longer on the island and again 23/05/2014 yet the MD had emailed me to say he had already arranged to deliver the items back to me in UK. He has also emailed me to say that if I post anything derogatory about his company - I will be in breach of contract- I guess he must be used to complaints given that that's his initial reaction !  As of 30/05/2014 - no-one appears to know where my parcels are and the MD - James Tennant - is conspicuous by his lack of customer service - like I say - DO NOT TOUCH THEM - COMPLETE WASTERS. .

Service cost: £175

First time of using Movecorp and must say I was very impressed. The lads who turned up were smart and hardworking, took care in packing and securing my belongings on the vans and knew what they doing. Everything went smoothly in France with everything put in the correct room and no breakages. Would like to thank John for sorting out my tv, dvd and surround sound, the joy of being a woman in distress, and for the tip to take pictures of the connections and leads and not make a diagram and lose it. Good tip from someone who must come across it all the time? Thanks again John would still be trying to fathom it out.

Service cost: £1500

Can't praise the two guys who enough who came to move us. On that day of all days the lift decided to break down so up and down three flights of stairs with everything. No complaints, as far as I could hear anyway, and they worked tirelessly until everything was safely packed away. The same at the other end with everything put in their respective rooms, politeness seemed to be a normal trait of theirs and a brilliant job completed. Quick cup of tea and some biscuits and off they went. They refused a tip, to which I told them they had both earned it and I would be upset if they did not accept it. I mean £10 each for a drink on us was well worth the service we had been given and I'm glad to say that they did accept it in the end. Thank you both.

Service cost: £655